Right of withdrawal ehieye.com

The Buyer has the right to withdraw from the stipulated contract, without any penalty and without specifying the reason, within 14 (fourteen) working days, starting from the day of receipt of the purchased good. From the exercise of the withdrawal comes the obligation for the Customer to return any goods received and for the Seller to refund.

If the Buyer decides to exercise the right of withdrawal, he must communicate this to the Seller by registered mail to the address: Eyewear Brand Srls, Via Prusst, 1 – 00030 San Cesareo (RM) or by certified e-mail to address: eyewearbrand@legalmail.it In the case of registered mail with return receipt, the stamp affixed by the post office on the receipt issued will be proof between the Parties.

The Consumer must return the product within 14 (fourteen) days from the communication of the wish to withdraw. In all cases of withdrawal, the goods must be sent to the address: Eyewear Brand Srls, Via Prusst 1, 00030 – San Cesareo (RM). The transport costs relating to the return of the product are borne by the Customer. In any case, to be entitled to a full refund of the price paid, the goods must be returned intact and, in any case, in a normal state of conservation. The product must be returned intact, including any accessories, in the original packaging, in the same conditions in which it was delivered, with any guarantee seals affixed by the manufacturer intact and must not present breakages or tampering other than those necessary to establish the nature , the characteristics and functioning of the goods.

If the Consumer has made purchases which have given the right to receive other free products and/or to purchase other products at a lower price than that normally charged for their purchase on the Site, in case of exercise of the right of withdrawal it will be required to return all products purchased and/or received, without prejudice to the possibility of retaining them after charging and paying the full price normally charged for their purchase on the Site. If the Consumer wishes to return all the products purchased, all of them must comply with the conditions referred to in the art. 13.4. If, however, you wish to proceed with a partial refund, you must give adequate notice to Eyewear Brand Srls at the time of exercising the right of withdrawal.

The Buyer cannot exercise this right of withdrawal for purchase contracts for products that have been opened by the Buyer, as well as goods made to measure or clearly personalized or which, by their nature, cannot be returned or risk deteriorating or expiring rapidly. .

The only costs payable by the Consumer for exercising the right of withdrawal pursuant to this article are the direct costs of returning the goods to the Supplier, unless the Supplier agrees to bear them.

The Supplier will refund the entire amount paid by the Buyer free of charge within 30 (thirty) days of receipt of the goods at the address indicated above. The refund for the returned goods will be made with the same payment method used by the customer for the initial transaction, unless otherwise expressly agreed.